Managed IT Services Built for Pittsburgh Businesses and Beyond
Proactive monitoring. 24/7 breach response. Security-integrated IT management. Black Bottle IT is the only Pittsburgh MSP that leads with cybersecurity — not just tech support.
Why Businesses Choose Black Bottle IT
24/7
Breach Hotline &
Monitoring
100%
Security-
Integrated IT
VCIO
Strategic IT
Leadership
Traditional MSP
• Reactive “break-fix” support
• Security is an add-on upsell
• Focused on uptime, not threat prevention
• Compliance is your problem
• Single IT generalist assigned
Black Bottle IT
• Proactive monitoring & threat hunting
• Cybersecurity is integrated into every service
• 24/7 breach hotline with real responders
• NIST, CMMC, HIPAA, PCI, SOC2 guidance built-in
• Full team: engineers, analysts, vCIO
Everything Businesses Need — Under One Roof
From daily help desk to strategic IT roadmaps, we manage every layer of your technology so nothing slips through the cracks.
🌐 Network Infrastructure Management
Proactive management of your entire network — firewalls, switches, wireless, and servers — so problems get caught before they affect your team.
• Firewall management & intrusion detection
• Ongoing patch management
• Anti-virus & endpoint protection
• Predictable monthly IT costs
• 24/7 monitoring & alerting
🛡️ Cybersecurity Threat & Monitoring
Most breaches start with an unmonitored endpoint or untrained employee. We close both gaps with continuous monitoring and hands-on training.
• 24/7 real-time security monitoring
• Cybersecurity risk assessments
• Employee awareness training
• Incident response planning
• Vendor & third-party risk monitoring
☁️ Cloud Services & Migration
Whether you’re moving to AWS, Microsoft 365, or a hybrid setup, we plan and execute migrations without disrupting your business.
• AWS cloud infrastructure
• Email & application migration
• Virtual desktop solutions
• Hybrid infrastructure management
• Cloud backup & disaster recovery
🔁 Backup, Disaster Recovery & Business Continuity
Ransomware, hardware failure, human error — we make sure none of them permanently shuts your business down.
• Automated cloud backup
• Ransomware recovery planning
• Rapid data recovery services
• Business continuity planning
• 24/7 breach response hotline (x700)
📋 IT Compliance Management
Compliance isn’t just a checkbox — it’s protection. We help Pittsburgh businesses navigate the regulations that matter to their industry.
•NIST & CMMC for defense contractors
• SOC 2 for B2B Service Providers
• HIPAA for healthcare & dental
• PCI-DSS for payment processing
• Compliance gap assessments
💼 Remote & Onsite Support
Your team works everywhere — in the office, at home, on the road. Our hybrid support model covers every location and every device.
• Help desk services (remote)
• Onsite technical visits
• Hardware setup & configuration
• Software installation & updates
• Remote employee support
🗺️ IT Consulting & Virtual CIO
Technology without strategy is just an expense. Our vCIO and consulting services align your IT investments with your actual business goals.
• IT roadmap development
• IT budget planning
• Cloud migration planning
• Cost-effective technology leadership
• Complex IT decision guidance
🤝 Co-Managed IT
Already have an IT person or small team? We plug in where they need reinforcement — extra bandwidth, specialized skills, or security expertise.
• Supplement your internal team
• Interim IT leadership
• Security expertise on demand
• Project-based engagements
• After-hours and overflow coverage
HOW IT WORKS
Get Started is Simple
Here’s exactly what happens when you reach out!
1. Free Assessment
We review your current environment, identify security gaps, and understand your business goals — no cost, no obligation.
2. Custom Proposal
You get a plain-English proposal outlining exactly what we’ll manage, how we’ll support you, and what it costs each month.
3. Smooth Onboarding
We handle the transition — documenting your environment, deploying monitoring tools, and onboarding your team with zero downtime.
4. Ongoing Partnership
Regular check-ins, proactive reviews, and a dedicated team that knows your business — not just your ticket queue.
NO COMPARISON
FAQ
Common Questions About Our Managed IT
What's the difference between Managed IT and Break-it Fix-it Support?
Break-fix IT means you call someone when something breaks — you pay per incident and hope problems don’t compound. Black Bottle IT’s Managed IT means we proactively monitor, maintain, and secure your environment 24/7. You pay a predictable monthly fee, and problems get caught before they affect your business.
Do you serve businesses outside of Pittsburgh
Yes! We provide remote support nationwide and onsite coverage throughout the greater Pittsburgh region.
What if we already have an IT person on staff?
That’s exactly where our co-managed IT service shines. We work alongside your internal IT staff to provide additional expertise, security coverage, after-hours support, or specialized compliance knowledge. You keep your team — we make them stronger.
How does Black Bottle IT think about security differntly?
Most Pittsburgh MSPs treat cybersecurity as an optional add-on. We build it into every engagement from day one — including real-time monitoring, employee training, incident response planning, and a dedicated 24/7 breach hotline (x700). When a breach happens, our team responds immediately regardless of the hour.
Do you help with industry compliances?
Yes! In fact, Black Bottle IT is SOC 2 compliant, so we take compliance very seriously.
Compliance is one of our core specialties. We work with B2B businesses to secure their SOC 2; dental practices and healthcare providers on HIPAA; defense contractors on CMMC; financial firms on PCI DSS; and any organization following NIST frameworks.
We conduct gap assessments, create remediation plans, and help you maintain ongoing compliance.
How long does it take to get started?
After your free IT assessment and onboarding agreement, most Pittsburgh businesses are fully onboarded within 2–4 weeks. We handle the entire transition — documentation, tool deployment, and team introductions — with zero downtime to your operations.
Ready to Stop Worrying About Your IT
Get a free, no-obligation IT assessment from Pittsburgh’s security-first managed service provider. We’ll identify your biggest risks and show you exactly how we’d address them.
Corporate Office
7000 Stonewood Drive, Suite 222
Wexford, PA 15090
Hours
M-F: 8:30 am – 5 pm
Breach Hotline 24×7
Call Us
800-214-0957 (main)
800-214-0957 x700 (breach hotline)