About Black Bottle IT

Assessing Cyber Risk. Deploying the Right Solution.

Black Bottle IT helps Pittsburgh-area businesses — and clients beyond — assess cyber risk through advanced cybersecurity practices enhanced by AI and intelligent automation. We understand companies’ sensitive data, where it’s stored, how it flows through the organization, and how smart technology can provide continuous, comprehensive protection.

Our Cybersecurity Experts bring extensive experience to businesses of all sizes, combining human expertise with AI-driven insights and automated security processes. We monitor, detect, investigate, analyze, and respond through this powerful integration of human intelligence and advanced technology, delivering both enhanced security and operational efficiency to your business. We thrive on learning about businesses, understanding what they do, and deploying the optimal blend of expertise and automation to protect them from cyber threats.

SOC 2 Certified — Because Your Trust Has to Be Earned

Black Bottle IT is SOC 2 certified. That’s not a checkbox for us — it’s a commitment.

SOC 2 (System and Organization Controls 2) is an independent audit framework that verifies a service provider’s controls around security, availability, processing integrity, confidentiality, and privacy. Achieving certification means a third-party auditor has examined how we handle your data and confirmed that our practices meet rigorous industry standards.

For our clients, that means:

Your data is handled with verified controls, not just good intentions.
You have documentation to show your own clients and auditors that your IT partner holds itself to the same standards it recommends.
We walk the walk. We ask our clients to invest in compliance — HIPAA, CMMC, and more — so it matters to us that we lead by example.

In an industry where vendors ask for trust, SOC 2 is how we prove ours.

Growing Through Strategy — Our MSP Roll-Up

Black Bottle IT is executing a deliberate growth strategy built around acquiring and integrating high-quality Managed Service Providers across the Western Pennsylvania region. Our goal is simple: bring together firms that share our values — responsive service, deep client relationships, and an uncompromising focus on security — and give them the resources and platform to serve clients even better.

Our First Acquisition: Restart IT

In May 2026, Black Bottle IT completed its first strategic acquisition — Restart IT, a trusted IT services firm based in Monroeville, PA. Founded by Bob DiGioia, Restart IT had built a strong reputation for personalized, responsive service across the Pittsburgh metro area. Bob now serves as Vice President at Black Bottle IT, ensuring continuity for existing Restart IT clients while strengthening our team’s depth and regional reach.

“This isn’t just about growth; it’s about bringing together two teams that share the same values and the same mission: keeping businesses protected, productive, and prepared for whatever comes next.” — John Hensberger, Founder & President, Black Bottle IT

Read full press release: Black Bottle IT Acquires Restart IT →

Client serviceS

Meet Our Client Team

You only get the A-Team when you work with our team!

We work with companies from 1–1,000 employees across nearly every industry. We love to work with small business owners and corporate teams alike. We roll up our sleeves to work side by side with IT Managers and tech teams.

And we are an extension for some of our clients when they currently have an MSP partner, because we offer something different. We simply live to stop breaches and cybercriminals and to secure data.

Our team is a proud recipient of the Best Places to Work award, published by the Pittsburgh Business Times.

John Hensberger

Founder/President

John leads the team, the strategy, and the mission — building a security-first MSP that Western Pennsylvania businesses can count on, driving the firm’s growth through strategic acquisitions, and forging the partnerships that make superior service possible.

Connect with John today!

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Bob DiGioia

VP, Business Development & Client Services

Bob joined the team through the acquisition of Restart IT, bringing with him years of trusted client relationships and deep roots in the Pittsburgh business community. Day-to-day, that means Bob is growing the business, nurturing client partnerships, and making sure every client — new and legacy — feels taken care of.

Michael Valentine

Manager, Cybersecurity and Compliance

Day-to-day, that means Michael is helping businesses understand where they’re exposed: assessing cyber risk, building compliance programs that actually hold up, and ensuring the right controls are in place before an auditor — or an attacker — finds gaps.

Connect with Michael today!

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Matt Kerr

Manager, MSP, Technology & Process Automation

MSP Manager for Technology & Process Automation at Black Bottle IT. Day-to-day, that means Matt is helping businesses get their IT actually working for them: automating the stuff that slows teams down, closing security gaps, and making sure systems stay up and compliance doesn’t become a nightmare.

Connect with Matt today!

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Garrett Miller

Manager, DevOps

Day-to-day, that means Garrett is keeping infrastructure running smoothly, building the automations that make the whole operation more efficient, and developing custom software solutions tailored to each client’s needs.

Connect with Garrett today!

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Bobby DiGioia

Level 1 Support Specialist

Day-to-day, that means Bobby is on the front lines of technical delivery — resolving issues, keeping clients’ systems running, and making sure the MSP solutions Black Bottle IT promises actually get delivered.

Connect with Bobby today!